Karma, life plan or whatever, yeah maybe.No need to ignore it but see it for what it is......souls having experiences they have chosen.
But still it is suffering that can be helped or tried to be helped, because it wouldn't it be our 'karma' or just 'bad life choice' if we ignored it?
Maybe it is also their soul choice to be helped / receive help? Or it is a learning experience they chose (to accept help)? As well as the helpers who choose to help for compassion, but also as a learning experience.
I think many of us here on Transients are 'helper souls' on some level anyway already.